Appointments

We ask all guests to arrive 15 minutes before their appointment. 24-hour notice of a cancellation is greatly appreciated. We may have to ask you to reschedule if you are more than 10 minutes late.

Payment Options

We accept cash, Visa/MasterCard, debit cards, ACH, and checks for your convenience. Automated Monthly billing is required. All packages or multiple appointments require a credit card deposit, which is charged at 50% if there is a late cancellation or no show.

Gift Certificates

Gift certificates can be ordered by phone, in person, or from our website. Gift certificates must be presented at the time of service, are non-refundable, and are valid only at the location in which they were purchased. We cannot be responsible for lost or stolen certificates.

Children

We love children, but they are not permitted in the facility for liability and safety reasons. Minimum age for memberships is 13.

Gym

We ask that you do not bring valuables with you, as we cannot be held responsible for lost or stolen personal property. Lockers and a shower are available for our guests.

Special Programs

Every referral a member provides Tenacity will put $5 into their member bank account. The bank account is available to spend on any Tenacity product or service.